Case Study: Tokyo Higashi Shinkin Bank achieves digital transformation, improved risk management, operational efficiency and higher employee satisfaction with iGrafx

Tokyo Higashi Shinkin Bank goes digital & improves risk management, operational efficiency and employee satisfaction

Tokyo Higashi Shinkin Bank, a Tokyo-area credit union with about $13 billion in deposits, roughly 1,500 employees and 68 branches, faced growing operational complexity—including roughly 110 distinct process types—and an accumulation of duplicate, text‑heavy internal control documents that were hard to maintain and understand. Managers struggled to keep operational rules and risk controls up to date using word processors and spreadsheets, creating higher error risk and dependence on a few knowledgeable staff. To solve this, the bank selected iGrafx and its platform to modernize documentation and process management.

iGrafx implemented a single, browser-accessible platform with process authoring tools, a central repository, operational flow diagrams and change history so risks and controls could be tied to processes and tracked over time. The solution unified management of internal controls, made modifications quick and reliable, enabled efficient system audits, eliminated dozens of printed training binders, and made process information widely accessible—leading to improved operational efficiency, stronger risk management, better customer service and noticeably higher employee engagement (including many more process improvement suggestions).

Tokyo Higashi Shinkin Bank

Mayomi Oshima

Administrative Management Manager and Assistant General Manager