Case Study: Munich University of Applied Sciences achieves process excellence and improved teamwork with iGrafx FlowCharter & Process Central

The Munich University of Applied Sciences uses solutions by iGrafx to optimise its process landscape

Munich University of Applied Sciences, Germany’s second-largest university of its kind with about 17,500 students, turned to iGrafx to address the complexity of its wide spectrum of academic, administrative and research processes. Bound by regulations and many cross‑departmental interfaces, the university needed first‑class process management and has used iGrafx solutions — notably iGrafx FlowCharter and iGrafx Process Central — since 2011 to model and standardize workflows.

iGrafx implemented FlowCharter for rapid graphical process modeling and optimization and Process Central as a central repository for document, life‑cycle and team collaboration. The tools made procurement workflows more transparent and safer by clearly mapping steps and contacts, sped up transfer of working‑group results, and improved teamwork across departments and faculty. While no specific ROI figure was given, Munich University of Applied Sciences reports measurable benefits in cooperation, process safety and the growing establishment of “process thinking” that iGrafx expects will deliver mid‑ to long‑term value.

Munich University of Applied Sciences

Lilian Ulhass

Quality Management Representative