Case Study: UCB achieves faster supply chain transformation with iGrafx

iGrafx Helps UCB Improve Operations in Mission-Critical Projects

UCB, a multinational pharmaceutical company, needed to rapidly transform complex supply chain and master data processes while migrating away from the soon-to-be-retired SharePoint Workflow Engine. With only 7 months instead of the original 18, the company turned to iGrafx to help model, standardize, and redesign roughly 40 mission-critical workflows and keep a new drug launch on track.

Using iGrafx process modeling, repository, and automation capabilities, UCB orchestrated workflows, bots, AI bots, employees, and ERP integrations through Smart Forms and dashboards. iGrafx helped UCB complete most core process re-engineering by the deadline, and by 2023 the program had expanded to 500 process collaborators across 50 processes, delivering annual savings of 120 person-days while reducing financial and reputational risk.

UCB