Case Study: GoCardless achieves business process management success with iGrafx

How GoCardless Achieved Business Process Management Success with iGrafx

GoCardless, a leader in bank payments, wanted a more modern approach to business process management as it scaled, with a focus on audits, operational resilience, and major cross-functional change programs. Its process documentation was fragmented across multiple tools, making it hard to maintain consistent records of processes, risks, controls, systems, teams, and data.

GoCardless selected iGrafx and its Process360 Live platform to create a centralized process framework, map end-to-end workflows, and add risk, control, and system visibility. With iGrafx, the company has already mapped 98 of roughly 360 processes (27%), improved change-impact analysis, strengthened audit and resilience planning, and built a more scalable foundation for continuous improvement and future process mining.

GoCardless

Nora Paizer

Business Intelligence Manager