Case Study: Large US-Healthcare System boosts patient throughput and revenue with iGrafx

Hospital cuts costs dramatically and increases revenue with iGrafx Process360 Live

A large US-healthcare system, specifically a major metropolitan hospital and trauma/burn center, was struggling with tight county-hospital budgets and long patient wait times that limited how many patients it could serve. After an earlier consulting effort created employee resistance, the hospital turned to iGrafx and its Process360 Live platform to support a more visual, data-driven approach to process improvement.

Using iGrafx Process360 Live alongside Six Sigma methods and MINITAB, the hospital mapped processes, identified bottlenecks, and simulated improvements such as adding triage and provider staff, expanding financial counseling support, and improving scheduling. iGrafx helped reduce cycle times and wait times, cutting the rate of patients leaving before treatment by 50% and generating about $1 million in potential revenue in one department and roughly $900,000 in new revenue in another, for about $2 million in first-year revenue gains overall.