Case Study: GoCardless achieves business process management success with iGrafx

GoCardless maps 98 processes with iGrafx to boost operational resilience

GoCardless, a leader in online payment processing, sought to modernize its business process management to better handle audits, operational resilience, and large change programs. Their challenge was a lack of standardized documentation, with critical information spread across disconnected tools, creating inefficiencies and risk. To address this, they partnered with vendor iGrafx and implemented their Process360 Live platform.

Using iGrafx's Process360 Live, GoCardless built a centralized process framework, mapping 98 of their 360 processes to achieve end-to-end transparency. The solution provided dynamic risk management, improved change impact analysis, and laid the groundwork for process mining. This enabled more efficient audits, better operational resilience, and a scalable foundation for continuous improvement, with iGrafx directly contributing to their enhanced organizational maturity.

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