Case Study: ABB (Asea Brown Boveri) achieves streamlined, unified business processes and reduced web maintenance with the iGrafx Platform

ABB aligns disparate business processes using iGrafx Flowcharter, and greatly streamlines operations as a result

ABB, a Netherlands-based industrial-technology company with about 139,000 employees, was struggling after multiple acquisitions left it with 21 separate legacy systems and a tangle of disparate, interdependent business processes. To map, control and synchronize processes down to the event level and make them available across the organization, ABB selected iGrafx (using the iGrafx Platform along with iGrafx Modeling and iGrafx® Process™ for Six Sigma).

iGrafx implemented its Platform and repositories to centralize ABB’s processes into a single, web-accessible business information network, enabling visualization, documentation, analysis and publishing. The solution helped ABB streamline complex process chains, improve communication and end-user job satisfaction, and reduce web maintenance costs—outcomes ABB attributes to iGrafx’s tools.

ABB

John Wilhelm

Process Manager for the Business Support Division