Case Study: 4aBetterBusiness achieves 96%+ on-time delivery and 22% inventory reduction with iGrafx

4aBetterBusiness uses iGrafx to aid ICM Products in applying a processcentric approach to achieve significant improvements in on-time delivery performance, inventory and overall operating profitability

4aBetterBusiness, an implementation-focused consultancy working with ICM Products, faced the challenge of resolving severe inventory and on-time delivery problems that arose after an acquisition integration. To rapidly diagnose and recover performance, 4aBetterBusiness partnered with vendor iGrafx and leveraged iGrafx’s process capture and analysis software to document the company’s people, processes, policies and systems.

Using iGrafx, 4aBetterBusiness completed a detailed, company-wide process capture in 30 days and implemented targeted process and technology changes. The work yielded measurable impact: $300,000 in working capital freed within six weeks, on-time delivery improved from 50% to 86% in five months (later exceeding 96%), and inventory was reduced by 22%—results driven by the process insights and analysis enabled by iGrafx.

4aBetterBusiness

Chad Pickle

Director of Supply Chain