Case Study: National Broadband Ireland improves support case management with Ignyto Salesforce Service Cloud

National Broadband Ireland streamlines support in 4 days with Ignyto

National Broadband Ireland, a telecommunications provider working to bridge the digital divide in rural Ireland, faced challenges in managing customer support requests from multiple channels. Their agents needed a centralized system to efficiently handle cases, access customer details, and have a built-in knowledge base. To address this, they worked with Ignyto to implement a solution using Salesforce Service Cloud.

Ignyto implemented Salesforce Service Cloud, Email to Case, and a Salesforce Knowledge base for the customer. This provided National Broadband Ireland with efficient management of support requests, improved visibility into productivity through reports and dashboards, and simplified access to knowledge content for their agents.

National Broadband Ireland