Case Study: DFK Hirn Newey achieves streamlined engagements and automated, dispute-free billing with Ignition App

Taking businesses to the next level

DFK Hirn Newey, a cloud-based accounting and business advisory firm in Brisbane led by Partner Paul Fiumara, faced inconsistent, manual engagement renewals handled with Word documents that created disconnected workflows and billing uncertainty. Seeking to formalize, standardize and digitize engagements and enable clearer fixed‑fee proposals, the firm selected the digital engagement tool Practice Ignition to streamline client proposals and internal processes.

Practice Ignition was implemented with standard templates, Xero Practice Manager integration, online client acceptance and payment capture, automatic job creation in XPM, and invoicing pushed to Xero. The result was rapid staff adoption, smoother workflows, and measurable impact: automatic job creation and invoicing, funds deposited directly to the firm, and—critically—no billing disputes since implementation, reducing time spent on billing and improving client clarity thanks to Practice Ignition.

DFK Hirn Newey

Paul Fiumara

DFK Hirn Newey