Case Study: Kendons achieves major admin time savings and rapid ROI with Ignition App

Kendons - Customer Case Study

Kendons, led by Business App Advisor Kate Griffiths, faced time-consuming admin and inconsistent client proposals while operating a fixed-fee app advisory service. After Kate discovered Ignition at Xerocon, the team sought a solution to simplify proposal writing, pricing and onboarding — adopting Ignition App (Practice Ignition) to tackle hours of manual email drafting and proposal assembly.

Ignition App implemented structured service lists, proposal automation and an integration with Xero Practice Manager for automatic job deployment, delivering immediate efficiency gains. The platform paid for itself within the first month, dramatically reduced onboarding time (the admin team now “barely spends any time” on it), improved staff confidence in pricing, freed managers to focus on delivery and business development, and provided better performance tracking — all backed by strong support from Ignition App.

Kendons

Kate Griffiths

Business App Advisor