Case Study: Candella Accounting & Advisory Services reduces scope creep and payment problems with Ignition App

How Candella Accounting & Advisory Services effectively manages scope creep using the Ignition platform for automation and communication

Candella Accounting & Advisory Services, an accounting firm based in Georgia, was dealing with scope creep and awkward payment conversations. Carla Caldwell and her team also struggled with inconsistent client expectations about what was included in bookkeeping and accounting work, which created friction internally and with clients.

Using Ignition App, Candella consolidated proposals, engagement letters, invoicing, and payment collection into one process. The team now spells out services clearly, can add out-of-scope work with Ignition’s Service Edits feature, and requires upfront payment, which Carla says has made cash flow more predictable and the whole process easier and more efficient.

Candella Accounting & Advisory Services

Carla Caldwell

Founder and CEO