Case Study: Airbnb Superhost Lucy achieves streamlined multi-property management and time savings with iGMS Inc.

Airbnb - Customer Case Study

Airbnb hosts face recurring operational challenges—guest damage, difficult reviews, messy turnovers, and time-consuming multi-channel communication. One Superhost featured in the iGMS Inc. case (Lucy) manages 4 properties and has hosted 370+ guests; she struggled with coordinating bookings, guest messaging, cleaning, and insurance/house-rule enforcement until adopting a cloud vacation rental management solution from iGMS Inc.

iGMS Inc. implemented its vacation rental management software, consolidating chats into a single inbox and centralizing bookings, pricing, customer service, and cleaning coordination. As a result, Lucy was able to manage communication and operations across her 4 properties and 370+ guests from one platform, cutting the need to switch between accounts, streamlining cleaning logistics, and reducing guest-service headaches—making her Airbnb business easier to scale and run.

Airbnb

Lucy

Airbnb