Case Study: Parenta reduces IT costs and improves service with Iglu

Reducing Costs and Improving Service by Outsourcing IT

Parenta, a childcare and early years specialist, was struggling with an under-resourced internal IT team that could not keep up with the company’s growth. The single full-time IT resource left the business exposed during leave and absences, while legacy systems caused recurring issues, limited scalability, and increased the risk of downtime. Iglu supported Parenta with outsourced IT support and strategic guidance.

Iglu began with a full IT audit and produced a 12–18 month IT roadmap to address infrastructure risks and guide technology improvements. The outsourced service gave Parenta access to a dedicated team of experienced engineers, which improved support levels, reduced wait times, and increased efficiency while delivering cost savings compared with hiring in-house.