Case Study: Your Psych Centre achieves secure, scalable digital transformation and improved patient outcomes with Iglu

Digital Transformation for Specialist Brisbane-based Psychology Practice

Your Psych Centre is a forward-thinking Brisbane-based psychology practice that needed to scale its services without compromising patient outcomes. They required an ultra-secure, regulatory-compliant central system to manage digital assets, client enquiries and relationship data. Iglu was engaged to lead the digital transformation, implementing a collaborative platform built around Oxygen Intranet with an integrated CRM and Oxygen HelpDesk.

Iglu delivered the Oxygen Intranet plus CRM/HelpDesk, an inventory and quoting module, a secure clinician document library, resource booking and data migration with on-the-fly metadata to secure legacy files into a scalable digital library. The project centralized operations, strengthened security and compliance, reduced administrative friction and enabled Your Psych Centre to scale while improving service delivery and patient care—outcomes described by the customer as transformational even though specific KPIs were not published.

Your Psych Centre