Case Study: NII Holdings, Inc. achieves a unified, collaborative global intranet for 13,000 employees with Igloo Software

NII Holdings, Inc. - Customer Case Study

NII Holdings (Nextel) is a Latin American wireless provider with about 13,000 employees across multiple countries and three languages. The company faced fragmented internal communications: six separate intranets with different branding and outdated SharePoint versions, no common email infrastructure, outsourced IT with limited support, and a pressing need to unify collaboration and employee engagement.

They chose Igloo to build a low‑IT, user‑friendly intranet called Mundo Nextel, piloting with 300 users before rolling out across other countries. Combined governance, training and marketing drove adoption; during the pilot the site averaged 392 unique visits/day and 5m20s per visit, and the platform now hosts 18,000+ files, 322 blogs, ~1,000 wiki articles and 500+ calendar events—creating a searchable knowledge base and markedly improving global collaboration.

NII Holdings, Inc.