Case Study: Capital Digestive Care achieves a unified culture and better communication with Igloo Software

How to Create a Unified Culture with Better Communication

Capital Digestive Care, founded in 2009 from the merger of several gastroenterology practices, grew to 300 employees across 19 locations and faced a persistent challenge: siloed teams, poor communication, and an email-dependent workflow that undermined efforts to build a unified culture and consistent patient-facing experience.

After a four-month evaluation, the organization implemented Igloo’s digital workplace—integrated with Office 365—supported by an agency and internal champions. Early leadership adoption was strong, reducing email overload and enabling collaboration through the new “Capital Hill” workspace tied to their Monumental Service culture initiative, improving information access, engagement, and team self-sufficiency.

Capital Digestive Care

Cara Reymann

Chief Marketing Officer & Director of Practice Development