Case Study: Home Instead Senior Care achieves streamlined publishing and 203% more page views with Igloo Software

Home Instead Senior Care - Customer Case Study

Home Instead Senior Care, a franchisor with more than 1,000 franchises delivering roughly 50 million hours of care annually, faced an outdated content and document management system implemented in 2000. The legacy platform was hard to update, required heavy IT involvement, and made publishing slow and resource-intensive as the organization grew.

After selecting and deploying Igloo (implementation began July 2014; full use in January 2015), Home Instead moved to a blog-style intranet that enabled ongoing publishing, self-service user management, and stronger governance. The change drove a 203% increase in page views, reduced IT support, freed up 2.5 employees (with only three now needed to manage publications), and improved internal communication and publishing efficiency.

Home Instead Senior Care

Anne Moxie

Analyst