Case Study: Partners Healthcare achieves a single source of truth for 78,000 staff during COVID-19 with Igloo Software

Healthcare network of 78,000 relies on Igloo for communicating during a pandemic

Partners HealthCare, an integrated nonprofit health system that includes academic medical centers, hospitals, clinics and a 78,000-strong workforce, faced an urgent communications challenge when COVID-19 struck: ensure every employee had access to a single, reliable source of up-to-date information on testing, protocols, policies and resources. The crisis required rapid scaling—roughly 20,000 additional users needed access to internal communications immediately.

Partners scaled its existing Igloo intranet, “Partners Pulse,” overnight, extending licenses and using easy admin tools to push daily and as-needed updates to all 78,000 staff. The centralized platform delivered consistent information to frontline and remote teams, kept employees connected to their mission, enabled fast response to changing conditions, and proved indispensable for avoiding fragmented communications.

Partners Healthcare

Rich Copp

Vice President of Communications