Case Study: Citrix Call Center achieves hardware revitalization and secure, reliable Citrix Workspace access with IGEL

Citrix Call Center - Customer Case Study

Citrix Call Center in Fort Lauderdale faced a heterogeneous, aging mix of laptops and thin clients and needed a platform‑independent, easy‑to‑manage solution that would deliver reliable, “always‑on” access for its 120+ inside sales representatives while improving security and reducing IT overhead. To meet those needs the organization deployed IGEL, using IGEL UD3 software‑defined endpoints, the IGEL UD Pocket USB converter and IGEL Workspace Edition to run IGEL OS on existing hardware.

IGEL converted and unified the call center’s endpoints at the OS level, providing dual‑monitor support, simplified deployment and UEFI smart‑boot protection to prevent boot‑sequence manipulation and malware—resulting in dependable, secure access to Citrix Workspace for 120+ ISRs and reduced management complexity for IT. The successful IGEL pilot has already driven plans to expand the deployment (for example, IGEL‑powered conference room endpoints), demonstrating measurable operational and security benefits and a smoother IT experience.

Citrix Call Center

Joe Verderame

Vice President of Architecture and Operations