Case Study: Munters achieves rapid remote support deployment and improved efficiency with IFS Remote Assistance

Munters rolls out IFS remote assistance

Munters, a global leader in energy‑efficient air treatment with ~3,100 employees across 30 countries, needed to reduce reliance on on‑site visits as it shifts to a servitization model guaranteeing equipment uptime. The COVID‑19 pandemic made remote support urgent — Munters had to find a reliable way for technicians, third‑line support and customers to collaborate remotely and to support a new production line in the Czech Republic when experts couldn’t travel.

Munters partnered with IFS to deploy IFS Remote Assistance, enabling real‑time collaboration (telestrating, merged reality, image freeze, gesture support) on existing mobile devices. The solution went from initial contact to training in under a week, with first users up in two hours and a global rollout to 200+ users within two weeks. Results include fast time to value, a 95% user satisfaction rating, increased efficiency, improved first‑time fix and reduced travel — tools Munters will use to accelerate servitization and new service revenue.

Munters

Roel Rentmeesters

Director of Global Customer Service