IFS
159 Case Studies
Case Study: Motorola Canada achieves rapid mission-critical field service automation with IFS FSM SaaS
A IFS Case Study
Mission critical field service Motorola Canada
Motorola Canada, a division of Motorola Solutions, had just won a major contract to supply and support communications for police, fire and emergency services across Quebec. To deliver mission-critical service they needed to automate call center, scheduling and install-base management, extend functionality to mobile field staff, provide a web portal for subcontractors to report parts usage, support multiple languages — and have 100 users live within a month.
They selected IFS FSM SaaS for its deep field-service functionality, configurability and low per-user monthly pricing, enabling rapid deployment. The solution was implemented in three weeks, met the go-live deadline, delivered outstanding uptime and an intuitive multi-language interface, allowing staff to start using the system immediately.
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Motorola Canada
Carl Riddell
Director of Motorola Canada