Case Study: Macro Integration Services achieves rapid scaling and standardized multi-site field service with IFS Field Service Management

Macro Integration Services handles growth, service contracts with IFS Field Service Management ™️

Macro Integration Services, a provider of deployment, systems integration and maintenance services for multi-site retailers, selected IFS Field Service Management in 2017 to consolidate inventory, projects, maintenance and support into a single system of record. The company was experiencing rapid 50% year‑over‑year growth and relied on multiple unconnected systems that couldn’t scale, so it needed a fast, low‑disruption enterprise solution.

Macro partnered with Gogh Solutions for a phased, five‑month “crawl‑walk‑run” implementation that integrated IFS FSM with QuickBooks and FedEx. IFS became the system of record for service, parts and project costing while QuickBooks remained the financial ledger; the deployment standardized project management, improved multi‑site inventory and parts logistics, automated nightly invoice transfers to QuickBooks, and positioned Macro to expand maintenance contracts, warranties and advanced servitization.

Macro Integration Services

Mike Senn

Director of Business Development