Case Study: Shanghai Metro achieves high train utilization and moves over 8 million passengers daily with IFS Applications

IFS gives Shanghai Metro the performance edge to move over 8 million passengers daily

Shanghai Rail Transit (Shanghai Metro) operates 14 lines, 331 stations and a 538 km network with 579 train configurations and must perform all maintenance within a four-hour nightly window (11 p.m.–3 a.m.). Prior to the project the Maintenance Department relied on a mix of third‑party systems and spreadsheets, lacked real‑time visibility into asset history, spare parts and warranties, and could not produce reliable KPI reports — a single registered fault could trigger up to 120 work orders and staff had no way to enter or monitor data during the maintenance window.

Shanghai Metro deployed IFS Applications as a single, central EAM platform with vehicle information, project management and calendar‑based preventive scheduling. The system gives engineers real‑time access, traceability of parts and warranty status, and streamlined work‑order processing (reducing many dozens of orders to one), plus optimized workforce planning. The result is improved through‑life asset support, lower costs, complete visibility into engineering and maintenance, and the high train utilization that helps move over eight million passengers daily.

Shanghai Metro

Xue Bei Yi

Manager IT Improvement Department