IFS
159 Case Studies
Case Study: Spencer Technologies expands services and boosts customer satisfaction with IFS Field Service Management (IFS)
A IFS Case Study
IFS Field Service Management™ provides Spencer Technologies the flexibility to prepare for what's next
Spencer Technologies is a global leader in retail services, supporting multi-site customers across the US, Canada, Mexico and Europe with a large field workforce. Faced with the fast-changing demands of the retail market and a legacy system that could no longer keep up, Spencer needed an agile, configurable platform that could support current service offerings and easily adapt to future, often unknown, requirements.
Spencer implemented IFS Field Service Management™, leveraging its configurability to add modules for repairs, reverse logistics and a client portal, with plans for a warehouse portal using mobile scanners. The solution enabled rapid rollouts (for example, a repair center module in three weeks), expanded services, new contract wins and increased revenue, while delivering improved customer service and real-time visibility for clients.
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Spencer Technologies
Rudy Goedhart
Director of Systems Development