Case Study: Associa standardizes field service operations with IFS Field Service Management

IFS Field Service Management™ helps Associa standardize processes to better prepare for future growth

Associa, a worldwide leader in community management, faced challenges standardizing processes across its many acquired divisions, which operated with disparate and non-standardized systems for field service. To prepare for future growth and unify its operations, Associa selected IFS and its IFS Field Service Management solution on the Microsoft Azure cloud.

By implementing IFS FSM, Associa gained a single end-to-end solution that standardized work order processes, provided real-time oversight of service level agreements, and delivered significant operational benefits through its mobile functionalities. The results for Associa included reclaiming an extra two billable hours per technician daily, a major reduction in administrative overhead, and the ability to scale operations without proportionally increasing back-office staff. The IFS solution provided the foundation for efficient future growth.

Associa

Josh Warren