Case Study: Suffolk County Water Authority achieves SAP-integrated mobile workforce management and improved customer service with IFS (Clevest)

Exceeding customer expectations by integrating SAP orders and MWM

Suffolk County Water Authority (serving ~1.2M residents and the largest groundwater supplier in the U.S.) faced inefficient, paper-based workflows for work orders, field crews, and customer service appointments. The manual process required printed job packs, handwritten notes, and time-consuming re-entry into SAP, limiting real-time visibility and slowing response to customer service calls.

SCWA selected Clevest’s Mobile Workforce Management platform with a Clevest SAP Add‑On to automate two‑way data flow between SAP and mobile crews, eliminate paper, and integrate Itron AMI meter reads. The upgrade delivered real‑time dispatching and appointment management, faster customer response, reduced drive time and fuel costs, improved safety, and fully automated workflows—freeing resources for future asset maintenance and service improvements.

Suffolks County Water

Michael Litka

Chief Technology Officer