Case Study: Electrolux achieves operational excellence and improved service efficiency with IFS Field Service Management

Electrolux improves service efficiency with IFS

Electrolux, a leading global appliance manufacturer, faced growing pressure to standardize and scale its European service operations as consumer-centricity became a core strategy. Technicians across countries used different tools and manual processes for routing, debriefing and parts planning, creating inconsistent customer experiences and inefficiencies that threatened service quality as the business expanded.

Electrolux deployed IFS Field Service Management and Planning & Scheduling Optimization in a phased, stakeholder-driven rollout to create a single multi-country system and intuitive mobile workflows. The solution automated scheduling and parts planning, optimized routing, reduced travel per job, increased planned visits, cut back-office admin and let planners focus on exceptions—improving service efficiency, supporting first-time fixes and strengthening Electrolux’s ability to attract talent.

Electrolux

Kristoffer Brun

Service Operations Product Manager