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159 Case Studies
Case Study: Eickhoff Group achieves global service‑centric operations and IoT‑ready digitalization with IFS FSM (IFS)
A IFS Case Study
Eickhoff group delivers servicecentric operations globally with lastest IFS FSM
Eickhoff Group, a German maker of mining machines and industrial gearboxes with global subsidiaries, is shifting from product sales to service-centric operations where maintenance, commissioning and remote support are strategic growth drivers. To scale this servitization the company needed a single platform to capture and interpret field data, support the full service lifecycle, provide mobile access for engineers, integrate with existing IT systems and enable IoT/AI-driven insights.
Eickhoff implemented the latest IFS Field Service Management as an early adopter, creating a single data repository for planning, scheduling, parts and asset management with full mobile access and integration capabilities. The global rollout improved visibility and collaboration across subsidiaries, achieved strong user acceptance (100+ staff depend on the system), simplified administration, and positioned the business to leverage digitalization, IoT and AI to drive new service-led revenue and faster decision-making.
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Eickhoff Group
Dietmar Schmitz
Head of Service Product Development