Case Study: Colorado Springs Utilities achieves improved worker visibility, safety and faster outage restoration with IFS Mobile Workforce Management

Colorado Springs Utilities Improved worker visibility and safety during emergencies

Colorado Springs Utilities, a municipal provider of electric, water and natural gas services to the Pikes Peak region (serving roughly 228,000 electric, 135,000 water and 190,000 gas customers), needed to modernize after the Waldo Canyon fire exposed major gaps in crew visibility and emergency coordination. The utility relied on paper-based GIS, separate disconnected mobile systems, phone communications and fragmented back‑office data, which made it difficult to track crews, automate dispatch, and complete thousands of relights and leak surveys quickly and safely.

The utility implemented IFS Mobile Workforce Management integrated with its outage management, customer and asset systems and Verizon AVL, providing a single, configurable mobile platform with GIS, routing, offline sync and real‑time crew location and status. The result was faster, more efficient restoration and multi‑party coordination, improved worker safety and visibility, elimination of data discrepancies, and a lower total cost of ownership while meeting an aggressive deployment schedule.

Colorado Springs Utilities

Mathew Wells

Distribution Operations Superintendent