Case Study: Andritz AG achieves 30% field technician efficiency and service growth with IFS Field Service Management

ANDRITZ realizes the path to service growth with IFS

ANDRITZ, a global technology group serving hydropower, pulp and paper, metals and separation industries, faced changing customer expectations: clients increasingly want guidance, predictive services and guaranteed outcomes as in-house expertise ages out. To capture the growth opportunity in services, ANDRITZ launched a Digital Transformation roadmap to standardize processes, digitize data and expand offerings toward fully autonomous equipment.

To enable that shift, ANDRITZ implemented IFS Field Service Management to replace fragmented local systems, giving mobile access for technicians, smarter dispatching and seamless back-office integration. The rollout cut technician admin and job prep time, improved data access and cash‑close speed, and is expected to boost field efficiency by about 30%, while creating a platform for customer portals, AR, spare‑parts digitization and further steps toward autonomous machines.

Andritz AG

Klaus Glatz

Chief Digital Officer