Case Study: Ainsworth achieves streamlined field service operations and faster invoicing with IFS Field Service Management

Ainsworth Customer Case Study 2017

Ainsworth, a multi‑trade service company founded in 1933 that provides electrical, HVAC, building automation, mechanical and maintenance services across Canada, needed a field service system that would deliver more value to customers, provide trending data analysis, and fit their business processes rather than force them to change. After evaluating vendors, Ainsworth selected IFS Field Service Management for its configurability and ability to support mobile workflows and ERP integration.

IFS FSM enabled Ainsworth to send work orders and purchase orders to technicians’ Android devices, capture quotes and attachments in the field, access service history, and generate reports with one click. Tight ERP integration streamlined billing and greatly reduced time from work order closure to invoicing, cutting manual effort and improving back‑office efficiency. The result: empowered technicians, faster and more accurate customer service, better visibility into asset trends, and a scalable platform that supports growth and acquisitions.

Ainsworth

Felix Wong

Manager of Business Process Management