Case Study: Cambridge & Counties Bank enhances SME digital servicing with ieDigital

Savings, online apply and servicing portal for Cambridge & Counties Bank’ business customers

Cambridge & Counties Bank needed a better digital experience for its business customers, including an online application journey, easier access to account information, and more convenient ways to communicate. The bank also wanted to streamline onboarding for SMEs, which can be more complex than personal account openings. ieDigital, using the interact Application Suite and the OutSystems low-code platform, was brought in to help deliver these improvements.

ieDigital implemented an online savings and self-servicing portal for SME customers, with secure registration and sign-in, transaction and statement monitoring, and secure messaging. The solution also supported complex onboarding requirements such as security checks, ID verification, and nominated account credential checks, while helping the bank create capacity through greater automation and self-service. As a result, Cambridge & Counties Bank gained a scalable digital service that improves customer journeys and supports ongoing digital innovation, though no specific numerical impact was provided.

Cambridge & Counties Bank

Phil Baker

Director of Information Technology & Business Intelligence