Case Study: MotoNovo Finance achieves digital-first growth with ieDigital

Leading MotoNovo Finance’s Digital Transformation

MotoNovo Finance, an independent motor finance company, needed a digital-first customer engagement strategy that could scale with rapid growth while encouraging customers to self-serve their agreements and reducing pressure on the contact centre. They also needed a secure, easy-to-adopt channel that could support future product lines and meet the expectations of a changing motor finance market.

ieDigital delivered an award-winning web and mobile app platform that lets MotoNovo Finance customers securely register, sign in, and manage their finance agreements with 24/7 access. The solution includes agreement history, transactions, statements, debit card payments, settlement quotes, and secure messaging; as a result, MotoNovo Finance increased market share while keeping contact centre growth manageable, and also saw improved customer retention, repeat car sales, and customer satisfaction.

MotoNovo Finance