Case Study: DF Capital achieves frictionless self-serve savings with ieDigital

Interactive, self-serve digital capabilities for DF Capital

DF Capital, a specialist savings and commercial lending bank, wanted to improve its digital self-serve experience for savings customers. With help from ieDigital, the bank aimed to move beyond telephony and secure messaging so customers could view balances, manage accounts, apply for new products, and make decisions around fixed-term savings maturities online.

ieDigital implemented its Interact Application Suite to give DF Capital customers interactive self-service tools for account management, payments, savings goals, and notice-to-withdraw requests. The new functionality reduced manual intervention, automated maturity-related processes, removed friction from the customer journey, and helped DF Capital become a more lean operation with a faster, more connected digital experience.

DF Capital

Paul Atherton

Operations Director