Case Study: Major UK Supermarket Bank achieves a superior digital banking experience with ieDigital

A new Digital Experience for a major UK supermarket bank

ieDigital worked with Major UK Supermarket Bank as it became independent and needed to rebuild its digital banking experience from the ground up. The bank wanted a secure, resilient, high-performance platform that could replace siloed self-service journeys and give customers a more unified, convenient way to manage cards, loans, and savings online.

Using ieDigital’s Interact digital banking platform, the bank launched a single secure portal for existing customers and a real-time online account opening journey for new ones, with responsive design for mobile, tablet, and desktop. ieDigital’s solution helped drive dramatic growth in customers and transactions, while also increasing digital advocacy, customer loyalty, and the number of customers holding multiple products.