IDVerse
6 Case Studies
Case Study: Mortgage Choice achieves remote identity verification with IDVerse
A IDVerse Case Study
Why Mortgage Choice chose IDVerse to solve their customer Verification of Identity requirements
Mortgage Choice, a brokerage firm in North Sydney led by Leanne Scott, faced a challenge in verifying the identity of its remote customers while meeting Anti-Money Laundering and Know Your Customer requirements. The existing process required in-person document checks, which became impossible during the COVID-19 lockdown and undesirable for many customers afterward. This created a significant barrier to operating efficiently and providing a flexible, remote customer journey.
To solve this, Mortgage Choice implemented IDVerse's automated identity verification solution. The system allows customers to use their smartphones to quickly capture their ID documents and a video selfie for biometric matching and liveness detection. This enabled Leanne's team to verify clients remotely with confidence, ensuring document legitimacy and confirming the applicant's identity. The results included mitigated risk, a smoother customer experience, and a fully remote operational model that freed up time to focus on securing better loan rates for clients.
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Mortgage Choice
Leanne Scott
Founder