Case Study: Coinmetro ramps up onboarding and improves user experience with IDVerse

Coinmetro switches to IDVerse‘s fully automated identity verification solution in under 48 hours, to ramp up onboarding and improve user experience

Coinmetro, a financial services and cryptocurrency trading platform, needed a fully automated identity verification solution to replace its slow, manual review process. This system was causing application backlogs and creating a poor onboarding experience for genuine users. To solve this, Coinmetro switched to IDVerse's identity verification service, which includes AI-powered Document Fraud Analysis (DFA) and biometric checks.

By implementing IDVerse's solution, Coinmetro achieved a fully automated process that required no human intervention. The team was able to complete the switch in under 48 hours and instantly clear their backlog. The solution provided rapid, accurate verification in under a minute, significantly improved the user experience, and enabled the company to scale its onboarding to handle increased customer volume securely. IDVerse's technology also seamlessly integrated with Coinmetro's own internal CRM system.

Coinmetro

Taavi Rihvk

Compliance Lead