Case Study: Dekra Italia boosts call center efficiency with IdSurvey

Dekra Italia S.r.l. Automotive Solutions IdSurvey's solution to better manage the workload of the contact center

Dekra Italia S.r.l., an automotive solutions provider, faced a challenge within its contact center. The company needed survey software to better manage its workload, specifically to optimize the operational time and costs associated with its contact center activities while enabling fast management of results.

IdSurvey provided an intuitive and robust software solution that was easy to implement and use without programming skills. This allowed Dekra Italia to optimize its call center processing time, increasing its speed. The platform’s real-time reporting and dashboard tools enabled more accurate and effective data processing. The excellent support from IdSurvey also ensured quick handling of new requests and implementations.

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