Case Study: Rouses Markets reduces return fraud with IDScan.net IDWare Profit

Rouses Markets - Customer Case Study

Rouses Markets, one of the largest independent grocers in the U.S., was facing losses from return fraud, slip-and-fall litigation, and limited visibility into vendor activity across its 65 stores. The retailer needed an easy-to-use, cloud-based way to deter fraud, improve store operations, and help managers make faster, data-driven decisions. Vendor IDScan.net provided its IDWare Profit loss prevention solution to address these challenges.

IDScan.net implemented IDWare Profit to manage returns, track store activities, and standardize compliance processes without requiring IT or T-Log integration. In the first five weeks, Rouses saw a 36% reduction in the total value of returns across five stores, with 5.7% of initiated returns rejected or abandoned, and the solution also helped curb fraudulent vendor returns and eliminate “pencil whipping” of logs. According to the case study, the system paid for itself in less than 30 days and improved morale by giving employees better tools to combat theft and fraud.

Rouses Markets