Case Study: Royal College of Nursing reduces document redaction time with iDox.ai

How the Royal College of Nursing Reduced Document Redaction time by95%

The Royal College of Nursing, a large nursing union and professional body, needed to efficiently handle Subject Access Requests (SARs) under GDPR mandates to avoid substantial fines. Their manual redaction process, using Microsoft's eDiscovery, was unreliable and took up to three hours per request, creating significant work stress for their team. They sought an automated solution from a vendor like iDox.ai to improve this process.

By implementing iDox.ai's automated redaction software, the solution dramatically sped up their workflow. The Royal College of Nursing reduced its average document redaction time from 180 minutes to under 5 minutes per request, which is a 97% time saving. This allowed staff to focus on more important tasks and ensured deadlines were consistently met. The customer highly endorsed iDox.ai for its speed, stability, and user-friendly design.

Royal College of Nursing

Carl Bevan

Information Governance Officer