Case Study: Affinity Water achieves streamlined facilities management with Idox’s CAFM Explorer

Streamlining facilities management (FM) with Idox’s CAFM Explorer

Affinity Water, the UK’s largest water-only supplier, needed a better way to manage facilities across more than 600 sites and 25 locations. Its existing mix of systems made it hard to monitor workloads, track progress, assign SLAs to contractors, and review performance, so it turned to Idox and its CAFM Explorer solution to help streamline FM operations.

Idox implemented CAFM Explorer as a central, web-based hub for planned and reactive maintenance, work allocation, SLA tracking, contractor management, and reporting. The system gave Affinity Water real-time visibility, automatic notifications, and one central dashboard for monitoring jobs, improving operational efficiency, supporting remote working during COVID-19, and simplifying compliance audits across multiple sites.

Affinity Water

Anna Gur

Regional Facilities Manager