Case Study: Mendip District Council achieves major planning efficiency gains with Idox Uniform Cloud

Mendip District Council Uniform Cloud transforms planning processes and helps achieve maximum operational efficiency

Mendip District Council, a local authority in Somerset, needed to modernize its planning operations as application volumes and enforcement complaints increased. Already using Idox’s Uniform on-premises for around a decade, the council was looking for a more robust, stable, and supported digital platform to help improve efficiency and keep pace with changing planning demands.

Idox delivered a hosted version of Uniform Cloud over a three-month implementation, giving Mendip District Council access to planning and land charges modules plus related tools for document management, consultee access, public access, and administration. The move has driven major gains, including a 70% increase in efficiency savings on validations, with processing times cut from 15–20 days to 3–4 days, and officers saving about 7.5 hours per week on application decisions.

Mendip District Council

Rachel Tadman

Interim Head of Planning