Case Study: Hertfordshire Building Control achieves productivity gains with Idox

Hertfordshire Building Control Mobile working leads to productivity boost

Hertfordshire Building Control, a non-profit provider of statutory building control approval services for seven local authorities, needed a more efficient way to deliver proactive support while reducing bureaucracy, delays, and costs. To help address this challenge, they worked with Idox and adopted a cloud-based, mobile-friendly system to support their building control operations.

Idox implemented a fully mobile, cloud-based solution with an online customer portal for submitting, paying for, and tracking applications. The result was significant productivity gains, with officers able to work in the field with full access to real-time data, alongside savings in administration time, paper, travel time, and travel expenses. The improved accuracy and access to information also helped Hertfordshire Building Control provide a better customer experience and remain competitive.

Hertfordshire Building Control

Simon Heywood

Managing Director