Case Study: Royal Borough of Greenwich achieves faster, streamlined licensing with Idox cloud solution

Entering the 21st century with Idox Cloud Public Protection solution

The Royal Borough of Greenwich worked with Idox to modernize its licensing and public protection services. Facing outdated, paper-based processes, costly legacy software, and no support for online transactions, the council needed a more efficient digital approach to better serve its fast-growing community.

Idox implemented a cloud-based solution with citizen online licensing, mobile working, online payments, data migration, user training, and live deployment support. The result was a faster, more streamlined and secure system that reduced manual administration, enabled remote inspections and reporting, and gave officers more time in the field, helping Greenwich cut costs and advance its digital transformation.

Royal Borough of Greenwich

Ian Andrews

Head of Trading Standards