Case Study: The Hippodrome Casino achieves better customer experience and lower costs with Idox CAFM Explorer

Driving a better customer experience and reducing costs for the UK’s largest casino

The Hippodrome Casino, the UK’s largest casino, needed a better way to manage facilities across its 76,000 sq. ft. venue, which includes a cabaret and music room and an award-winning restaurant. Its email-based system could not effectively coordinate maintenance, support proactive planning, or ensure compliance in a 24-hour operation, so it turned to Idox and its CAFM Explorer solution.

Idox implemented CAFM Explorer to manage planned and preventative maintenance, streamline work scheduling through a web-based self-service help desk, and improve visibility across the estate. The result was tighter control of costs, better productivity, improved strategic planning, and reduced insurance costs, with Keith Collins saying the savings meant the system had already paid for itself.

The Hippodrome Casino

Keith Collins

Building Services Manager