Case Study: North Yorkshire Building Control Partnership achieves £1 million savings with Idox

Achieving £1 million savings from improved processes and service delivery

North Yorkshire Building Control Partnership, the first local authority building control partnership in the UK, was managing high application volumes across five separate systems, creating inconsistent workflows, multiple logins, limited integration, and uneven IT support. The partnership needed to consolidate its processes and improve digital service delivery, and turned to Idox for a more streamlined approach, including Idox Uniform and related document management, mapping, and online submission tools.

Idox implemented a single, integrated solution hosted and managed by Idox, combining case management, document management, online services, and automated workflow support. The results included £1 million in overhead savings, 55% of applications received electronically, a 60% reduction in administrative resource, and £7,000 per year saved on printing, stationery, and postage. The new setup also improved remote working, customer service, resilience, and budgeting certainty with fixed IT costs for five years.

North Yorkshire Building Control Partnership

Robert Harper

Control Manager