Case Study: Younited accelerates customer onboarding with IDnow’s automated identity verification

Younited cuts onboarding time by 50% with IDnow

Younited, a Paris-based instant credit provider, faced challenges with its manual customer onboarding process. As the company scaled, its older customer demographic struggled with submitting clear identity and bank documents, causing delays and errors. This manual KYC process prevented Younited from meeting its 24-hour application promise and increased fraud risks. The company turned to IDnow's automated identity verification solution to address these issues.

By implementing IDnow's solution, Younited automated its identity verification and document checks. This provided real-time feedback to customers and significantly reduced the agent workload. The results were a 50% faster processing time, 30% fewer identity document errors, and 20% fewer bank document errors, greatly improving both operational efficiency and the customer experience.

Younited Credit