Case Study: TF Bank achieves faster account opening and higher conversion with IDnow AutoIdent QES

TF Bank boosts conversion 10% and cuts onboarding to 2–5 minutes with IDnow

TF Bank, a European online bank, faced a fragmented and largely manual customer verification process for credit card issuance that took up to seven days. This created significant operational inefficiencies and a suboptimal customer experience. To address this, TF Bank partnered with vendor IDnow to implement its AutoIdent automated identity verification solution.

IDnow's solution streamlined onboarding by automating identity verification and integrating a Qualified Electronic Signature (QES) for remote contract signing. This reduced processing time by 99.9% and increased the conversion rate from application to customer by 10%. The partnership with IDnow enabled TF Bank to offer real-time credit decisions and become the market leader in its credit card segment in Germany, facilitating its expansion into additional European markets.

TF Bank