Case Study: TeleDoctor24 achieves secure, fully digital doctor visits and legally valid e-prescriptions with IDnow

TeleDoctor24 - Customer Case Study

TeleDoctor24 is a Frankfurt-based telemedicine start-up (founded 2019) that offers video and phone consultations, e-prescriptions and electronically delivered sick notes. Their challenge was to create patient and physician acceptance by making the entire workflow fully digital and legally secure — in particular enabling legally equivalent electronic signatures for prescriptions and certificates — which they solved by integrating IDnow’s eSign (qualified eSignature) into their app.

IDnow’s eSign solution (used together with DocuSign) provides video identification for doctor registration and qualified electronic signatures for prescriptions and sick notes, enabling a seamless, 100% digital process for patients and doctors. As a result, TeleDoctor24 can onboard doctors in minutes, issue QES-signed prescriptions accepted by more than 8,500 pharmacies (≈50% of Germany), serve over 10,000 customers and deliver legally valid e-prescriptions and sick notes while meeting high security and fraud-prevention standards — all powered by IDnow.

TeleDoctor24

Jahanyar

Chief Medical Officer